Patient Resources
Thank you for choosing LCH as your medical home. We proudly serve all in Kennett Square, Oxford, West Grove, and the greater southern Chester County Community.
New Patient Info
Welcome to LCH! Our team of experts are dedicated to your wellness. ¿Habla español? Nuestro equipo habla español y inglés.
Patient Handbook
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Download the LCH Health and Community Services Patient Handbook in English
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Download the LCH Health and Community Services Patient Handbook in Spanish
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Download the LCH Health and Community Services Overview Flyer in English and in Spanish
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Remember: You are a partner in your care at LCH. You have access to care when you need us. We offer high-quality and safe care. Our care is comprehensive and coordinated: We provide a range of health care needs, including:
- Preventive care like vaccines and checkups
- Urgent care when you are sick
- Care for chronic conditions like diabetes
- Care for your mental health needs
- A range of classes to help keep you healthy
- Community-based case management
Please bring the following to your first appointment:
- A photo ID or your birth certificate if you do not have a photo ID
- Your insurance card if you have one
- Proof of income (such as pay stubs, an employer letter, etc.) to determine eligibility for discounted services
Patient Portal
LCH Patient Log-inHow to Contact LCH
Our care team is with you every step of the way. Let's stay connected!
How to Contact LCH
- In an Emergency: If your condition is an emergency and you need medical attention right away, please call 911 or go to your nearest Emergency Room for care. You do not need to call us first.
- After Hours Non-Emergency: If your situation is not an emergency but it is important to consult with a provider as soon as possible, please call 610-444-7550, dial 1 for English, then dial 3 to speak with the provider on call. Situations in which calling the provider after hours is not appropriate are: to refill medications, pain medications, scheduling an appointment and getting lab or X-ray results.
- During LCH Business Hours: Our business hours vary across our services and locations, but our Call Center is open 8:00 a.m. - 8:00 p.m. Monday through Thursday and 8:00 a.m. - 12:00 p.m. Friday. Call us and our Member Relations Team will connect you with your care team.
- Through the Patient Portal: The LCH Health and Community Services Patient Portal is an easy way to view your medical history, request refills, and make appointments. You can communicate directly with your care team through the portal.
You can also stay in touch with LCH through Facebook, Instagram, YouTube, LinkedIn, and our monthly e-newsletter.
LCH has three locations: Health Centers in Kennett Square and Oxford, and a specialty service site that has Pediatrics, Dental, and Women’s Health. Behavioral Health, Social Assistance and Telehealth are available at all three locations. More information about our locations and hours.
Call LCH Today
610.444.7550Insurance
LCH serves all patients regardless of ability to pay. Discounts for medical services are offered on a sliding fee scale depending upon your family size and income.
Common Insurance Questions
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Which types of private insurance do you accept?
CloseWhich types of private insurance do you accept?
This list is always growing! Call (610) 444-7550 to confirm that we accept your insurance. As of March 2021, we accept:
Blue Cross Blue Shield
Keystone Health Plan East
Keystone Health Plan East CHIP
IBC Personal Choice
Highmark blue cross blue shield
Keystone First
Keystone VIP
Keystone 65
Independence administrators
United Health CareUHC Commercial
UHC Community Plan
UHC Community Plan CHIP
UHC Medicare (Starting 2019)Aetna
Aetna Commercial
Aetna Medicare
Aetna Better Health
Aetna Better Health CHIP
CoreSourceHealth Partners
Health Partners Medicaid
Health Partners Medicare
Health Partners CHIPHumana
Humana HMO PPO
Humana MedicareGateway
Gateway Medicare
Gateway MedicaidMultiplan
Keysolution
The Loomis Company
Multiplan reliance standerOscar Health
PA Access (Medicaid)
Medicare
Cigna Health Care
Coventry
Chester County CCBH
Community Health Choices Plans
PA Health and Wellness
Keystone First Community Health Choices
UPMC -
What if I have Medicaid, Medicare, or CHIP?
CloseWhat if I have Medicaid, Medicare, or CHIP?
You can absolutely come to LCH for services! We accept all Medicaid, Medicare, and CHIP plans.
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What if I don't have insurance?
CloseWhat if I don't have insurance?
Insurance or no insurance, LCH will take care of you. We evaluate everyone to determine eligibility for discounted services. Our sliding scale fees are based on your income and family size. We don't turn anyone away due to inability to pay.
In some cases, the sliding fee discount can also apply to deductibles imposed by insurances. If you wish to apply for discounts, you will need to bring appropriate documentation of household income. You may apply for a discount at the front desk. LCH staff will be glad to discuss our fees with you. Please do not hesitate to inquire about the charges for services received. You will not be denied services due to inability to pay. Please note that certain select nonessential services, like teeth whitening, do not apply.
Review LCH’s sliding fee scale as of August 2021.
Questions about Health Insurance Enrollment?
Connect with an LCH CaseworkerCommunity Resources
Thank you to all of the Kennett Square, West Grove, Oxford, and local partner agencies that work with LCH to keep our community safe, healthy and happy! Need help connecting with other local agencies? Our Social Assistance Team is here to help.
- Chester County Food Bank (CCFB)
- Chester County Health Department (CCHD)
- Chester County Intermediate Unit (CCIU)
- Divine Sent Food Cupboard
- Domestic Violence of Chester County (DVCCC)
- Family Promise of southern Chester County
- Garage Youth Center
- Historic Kennett Square
- Kennett Area Community Services (KACS)
- Kennett Square Library
- Kennett Square School District (KCSD)
- Lighthouse Youth Center
- Maternal Child Health Consortium (MCHC)
- Octorara School District
- Oxford Area Neighborhood Services Center (ONS)
- Oxford Library
- Oxford Police Department
- Oxford SILO
- Southern Chester County Opportunity Network (SCCON)
Latest From Our Blog
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Nov 30, 2021
Learn About PENNIE Health Insurance Open Enrollment
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Nov 10, 2021
Chats with LCH and DVCCC: Safety Planning
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Nov 8, 2021
Let’s Read Dr. De Soto with LCH and the Avon Grove Public Library
