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Patient Resources

Thank you for choosing LCH as your medical home. We proudly serve all in Kennett Square, Oxford, West Grove, and the greater southern Chester County Community.

New Patient Info

Welcome to LCH! Our team of experts are dedicated to your wellness. ¿Habla español? Nuestro equipo habla español y inglés.

Patient Handbook

  • Download the LCH Health and Community Services Patient Handbook in English
    View or Download
  • Download the LCH Health and Community Services Patient Handbook in Spanish
    View or Download
  • Download the LCH Health and Community Services Overview Flyer in English and in Spanish
    View or Download

Remember: You are a partner in your care at LCH. You have access to care when you need us. We offer high-quality and safe care. Our care is comprehensive and coordinated: We provide a range of health care needs, including:

  • Preventive care like vaccines and checkups
  • Urgent care when you are sick
  • Care for chronic conditions like diabetes
  • Care for your mental health needs
  • A range of classes to help keep you healthy
  • Community-based case management
Please bring the following to your first appointment:
  1. A photo ID or your birth certificate if you do not have a photo ID
  2. Your insurance card if you have one
  3. Proof of income (such as pay stubs, an employer letter, etc.) to determine eligibility for discounted services

Language Access Services are available to you free of charge. Please ask for assistance at the front desk.

Good Faith Estimate

Attention Patients: Beginning January 1, 2022, you have the right to request a “Good Faith Estimate” (GFE) explaining how much your appointment may cost.

Good Faith Estimate

  • Under the law, those who don’t have insurance or need financial assistance paying their bill have the right to request a Good Faith Estimate for the total expected cost of any services associated to your visit at our centers.

  • Upon request, a Good Faith Estimate can be provided to you in writing at least 1 business day before your medical service. You can also ask your health care provider for a Good Faith Estimate before you schedule an appointment.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate.


  • GFE is an estimate and subject to change.
  • Patient’s right to initiate dispute resolution process.
  • May be additional services.
  • GFE is not a contract.

For questions or more information about your right to a Good Faith Estimate, visit or email

Patient Portal


How to Contact LCH

Our care team is with you every step of the way. Let's stay connected!

How to Contact LCH

  1. In an Emergency: If your condition is an emergency and you need medical attention right away, please call 911 or go to your nearest Emergency Room for care. You do not need to call us first.
  2. After Hours Non-Emergency: If your situation is not an emergency but it is important to consult with a provider as soon as possible, please call 610-444-7550, dial 1 for English, then dial 3 to speak with the provider on call. Situations in which calling the provider after hours is not appropriate are: to refill medications, pain medications, scheduling an appointment and getting lab or X-ray results.
  3. During LCH Business Hours: Our business hours vary across our services and locations, but our Call Center is open 8:00 a.m. - 8:00 p.m. Monday through Wednesday, 8:00 a.m. - 5:00 p.m. Thursday, and 8:00 a.m. - 12:00 p.m. Friday. Call us and our Member Relations Team will connect you with your care team.
  4. Through the Patient Portal (COMING SOON!): An easy way to view your medical history, request refills, and make appointments. You can communicate directly with your care team through the portal.

You can also stay in touch with LCH through Facebook, Instagram, YouTube, LinkedIn, and our monthly e-newsletter.

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LCH has three locations: Health Centers in Kennett Square and Oxford, and a specialty service site that has Pediatrics, Dental, and Women’s Health. Behavioral Health, Social Assistance and Telehealth are available at all three locations. More information about our locations and hours.

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Is it urgent or an emergency? Download flyer in English or Spanish.

Call LCH Today



LCH serves all patients regardless of ability to pay. Discounts for medical services are offered on a sliding fee scale depending upon your family size and income.

Common Insurance Questions

  • Which types of private insurance do you accept?
    Which types of private insurance do you accept?

    This list is always growing!  Call (610) 444-7550 to confirm that we accept your insurance.  As of March 2021, we accept:

    Blue Cross Blue Shield
    Keystone Health Plan East
    Keystone Health Plan East CHIP
    IBC Personal Choice
    Highmark Blue Cross Blue Shield
    Keystone First
    Keystone VIP
    Keystone 65
    Independence administrators
    United Health Care

    UHC Commercial
    UHC Community Plan
    UHC Community Plan CHIP
    UHC Medicare (Starting 2019)

    Aetna Commercial
    Aetna Medicare
    Aetna Better Health
    Aetna Better Health CHIP

    Health Partners
    Health Partners Medicaid
    Health Partners Medicare
    Health Partners CHIP

    Humana HMO PPO
    Humana Medicare

    Gateway Medicare
    Gateway Medicaid

    The Loomis Company
    Multiplan reliance stander

    Oscar Health

    PA Access (Medicaid)


    Cigna Health Care


    Chester County CCBH

    Community Health Choices Plans
    PA Health and Wellness
    Keystone First Community Health Choices

  • What if I have Medicaid, Medicare, or CHIP?
    What if I have Medicaid, Medicare, or CHIP?

    You can absolutely come to LCH for services! We accept all Medicaid, Medicare, and CHIP plans.

  • What if I don't have insurance?
    What if I don't have insurance?

    Insurance or no insurance, LCH will take care of you.  We evaluate everyone to determine eligibility for discounted services. Our sliding scale fees are based on your income and family size.  We don't turn anyone away due to inability to pay.

In some cases, the sliding fee discount can also apply to deductibles imposed by insurances. If you wish to apply for discounts, you will need to bring appropriate documentation of household income. You may apply for a discount at the front desk. LCH staff will be glad to discuss our fees with you. Please do not hesitate to inquire about the charges for services received. You will not be denied services due to inability to pay. Please note that certain select nonessential services, like teeth whitening, do not apply.

Review LCH’s sliding fee scale as of August 2021.

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Questions about Health Insurance Enrollment?

Connect with an LCH Caseworker

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