Patient Resources

Important Appointment Information

• If You Need to Cancel Your Appointment
  We know that there may be times when you need to cancel or change a visit. You must call us at least 24 hours before the visit to let us know. This way we can give the appointment time to another patient who needs to see their doctor or nurse practitioner.
  
  If you give us less than the required 24 hours notice, the canceled or missed visit will be marked as a “No Show.” We will send you a letter each time that you have a visit that is marked as a “No Show.” You should call us to reschedule your appointment.
  
  
• If You Miss Three Appointments
  If you have three “No Shows” in any 6-month period, you will be placed on the No Show List. When this happens, you will no longer be able to make appointments until you attend our “Missed Appointment” Class. You also may not be able to get refills. In order to avoid this, please make sure to come to your appointments.
  
  
• Late Policy
  If you are more than 15 minutes late for a visit, it may not be possible for your Provider to see you that day. Your Provider will decide if they can see you, based on their schedule that day. If this happens, we will work with you to schedule another visit.
  
  

How to Contact LCH

1. In an Emergency: If your condition is an emergency and you need medical attention right away, please call 911 or go to your nearest Emergency Room for care. You do not need to call us first.
2. After Hours Non-Emergency: If your situation is not an emergency but it is important to consult with a provider as soon as possible, please call 610-444-7550. Listen to the new menu options to reach the on call LCH provider. Situations in which calling the provider after hours is not appropriate are: to refill medications, pain medications, scheduling an appointment and getting lab or X-ray results.
3. During LCH Business Hours: Our business hours vary across our services and locations, but our Call Center is open 8:00 a.m. - 8:00 p.m. Monday through Wednesday, 8:00 a.m. - 5:00 p.m. Thursday, and 8:00 a.m. - 12:00 p.m. Friday. Call us and our Patient Services Team will connect you with your care team.
4. Through the Patient Portal: An easy way to view your medical history, request refills, and make appointments. You can communicate directly with your care team through the portal.