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Patient Resources

Thank you for choosing LCH as your medical home. We proudly serve all in Kennett Square, Oxford, West Grove, and the greater southern Chester County Community.

New Patient Info

Welcome to LCH! Our team of experts are dedicated to your wellness. ¿Habla español? Nuestro equipo habla español y inglés.

Patient Handbook

  • Download the LCH Health and Community Services Patient Handbook in English
    View or Download
  • Download the LCH Health and Community Services Patient Handbook in Spanish
    View or Download
  • Download the LCH Health and Community Services Overview Flyer in English and in Spanish
    View or Download
  • Notice of Privacy
    View or Download

Remember: You are a partner in your care at LCH. You have access to care when you need us. We offer high-quality and safe care. Our care is comprehensive and coordinated: We provide a range of health care needs, including:

  • Preventive care like vaccines and checkups
  • Urgent care when you are sick
  • Care for chronic conditions like diabetes
  • Care for your mental health needs
  • A range of classes to help keep you healthy
  • Community-based case management
Please bring the following to your first appointment:
  1. A photo ID or your birth certificate if you do not have a photo ID
  2. Your insurance card if you have one
  3. Proof of income (such as pay stubs, an employer letter, etc.) to determine eligibility for discounted services

Language Access Services are available to you free of charge. Please ask for assistance at the front desk.

Appointment Policy

Important Appointment Information

  • If You Need to Cancel Your Appointment
    We know that there may be times when you need to cancel or change a visit. You must call us at least 24 hours before the visit to let us know. This way we can give the appointment time to another patient who needs to see their doctor or nurse practitioner.

    If you give us less than the required 24 hours notice, the canceled or missed visit will be marked as a “No Show.” We will send you a letter each time that you have a visit that is marked as a “No Show.” You should call us to reschedule your appointment.

  • If You Miss Three Appointments
    If you have three “No Shows” in any 6-month period, you will be placed on the No Show List. When this happens, you will no longer be able to make appointments until you attend our “Missed Appointment” Class. You also may not be able to get refills. In order to avoid this, please make sure to come to your appointments.

  • Late Policy
    If you are more than 15 minutes late for a visit, it may not be possible for your Provider to see you that day. Your Provider will decide if they can see you, based on their schedule that day. If this happens, we will work with you to schedule another visit.

LCH is here to support you. Research shows that patients who receive regular healthcare live longer and healthier lives. The Missed Appointment Class reviews the benefits of caring for you and caring for your community. The class is offered in English and in Spanish monthly at 6:30pm at the Kennett Square Health Center. For additional information, please contact Community Engagement and Education Manager, Norma Diego, at

Good Faith Estimate

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Contact LCH

Our care team is with you every step of the way. Let's stay connected!

How to Contact LCH

  1. In an Emergency: If your condition is an emergency and you need medical attention right away, please call 911 or go to your nearest Emergency Room for care. You do not need to call us first.
  2. After Hours Non-Emergency: If your situation is not an emergency but it is important to consult with a provider as soon as possible, please call 610-444-7550. Listen to the new menu options to reach the on call LCH provider. Situations in which calling the provider after hours is not appropriate are: to refill medications, pain medications, scheduling an appointment and getting lab or X-ray results.
  3. During LCH Business Hours: Our business hours vary across our services and locations, but our Call Center is open 8:00 a.m. - 8:00 p.m. Monday through Wednesday, 8:00 a.m. - 5:00 p.m. Thursday, and 8:00 a.m. - 12:00 p.m. Friday. Call us and our Patient Services Team will connect you with your care team.
  4. Through the Patient Portal: An easy way to view your medical history, request refills, and make appointments. You can communicate directly with your care team through the portal.

You can also stay in touch with LCH through Facebook, Instagram, YouTube, LinkedIn, and our monthly e-newsletter.

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LCH has three locations: Health Centers in Kennett Square and Oxford, and a specialty service site that has Pediatrics, Dental, and Women’s Health. Behavioral Health, Social Assistance and Telehealth are available at all three locations. More information about our locations and hours.

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Is it urgent or an emergency? Download flyer in English or Spanish.

Call LCH Today



LCH serves all patients regardless of ability to pay. Discounts for medical services are offered on a sliding scale depending upon your family size and income.

Common Insurance Questions

  • Which types of insurance do you accept?
    Which types of insurance do you accept?

    This list is always growing! Call (610) 444-7550 to confirm that we accept your insurance. As of March 2021, we accept:

    Keystone Health Plan East
    Keystone Health Plan East CHIP
    Independence Blue Cross
    Independence administrators
    Highmark Blue Cross Blue Shield
    Keystone First
    Keystone First VIP
    Keystone First 65

    United Health Care
    UHC Commercial
    UHC Community Plan
    UHC Community Plan CHIP
    UHC Medicare (Starting 2019)

    Aetna Medicare
    Aetna Better Health CHIP

    Health Partners
    Health Partners Medicaid
    Health Partners Medicare
    Health Partners CHIP

    Humana HMO PPO
    Humana Medicare

    Highmark Wholecare
    Highmark Wholecare Medicare
    Highmark Wholecare Medicaid

    The Loomis Company
    Multiplan reliance stander

    Oscar Health

    PA Access (Medicaid)


    Cigna Health Care


    Chester County CCBH

    Community Health Choices Plans
    PA Health and Wellness

  • What if I have Medicaid, Medicare, or CHIP?
    What if I have Medicaid, Medicare, or CHIP?

    You can absolutely come to LCH for services! We accept all Pennsylvania Medicaid, Medicare, and CHIP plans.

  • What if I don't have insurance?
    What if I don't have insurance?

    Insurance or no insurance, LCH will take care of you.  We evaluate everyone to determine eligibility for discounted services. Our sliding scale fees are based on your income and family size.  We don't turn anyone away due to inability to pay.

In some cases, the sliding scale discount can also apply to deductibles imposed by insurances. If you wish to apply for discounts, you will need to bring appropriate documentation of household income. You may apply for a discount at the front desk. LCH staff will be glad to discuss our fees with you. Please do not hesitate to inquire about the charges for services received. You will not be denied services due to inability to pay. Please note that certain select nonessential services, like teeth whitening, do not apply.

Review LCH’s sliding scale discount as of January 2024.

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Questions about Health Insurance Enrollment?

Connect with an LCH Caseworker

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